The following fields were updated with additional information: d9.Device available for evaluation: yes.D9.Date returned to mfg: 19-dec-2023.Investigation summary: the affected device was received for investigation.The reservoir gasket was worn out, the water tank cover was cracked, the enclosure was cracked around the quick connect, the microswitch was not working, the reflux plug/hl-390 was missing and the quick connect was corroded.After visual inspection, the reservoir was filled with water, the temp check e5581 was attached, the power cord was plugged in and the power turned on.The device failed the ground bond part of the electrical safety test, confirming the customer's indicated failure.The root cause was due to the faulty line cord, which was replaced.The water tank cover, enclosure, microswitch, reflux plug/hl-390, quick connect, reservoir gasket, o-rings, membrane switch label, and hl-390 switch label were all replaced as well.A review of the device history record (dhr) shows there were no observations or nonconformities recorded during manufacture to suggest an issue of this nature would occur with this lot of products.
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