Zimmer biomet complaint number (b)(4).Additional narrative zimvie received two (2) ilpc441u, (certain¿ low profile one-piece abutment 4.1mm(d) x 1mm(h)), one (1) ilpc443u (certain¿ low profile one-piece abutment 4.1mm(d) x 3mm(h) for evaluation.One (1) ilpc441u, (certain¿ low profile one-piece abutment 4.1mm(d) x 1mm(h)) was not returned for evaluation.Visual evaluation was performed, neither of the returned ilpc441u abutments were fractured.However, the returned ilpc443u was fractured at the threads.Additionally, all the abutments top ends had debris inside (no fragments).Dhr review by lot number could not be performed, as the item/lot number associated with the reported product is not available.However, zimvie quality management system (qms) has controls in place to ensure the distribution of conforming product.A complaint history review by item number was conducted for the ilpc443u dating back to 12 months from now.The complaint history review revealed that there are no existing non-conformances/capa/hhe/d/product holds for the reported product for similar event.Review completed utilizing keywords: dental : functional : fracture : abutment.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was the material selection of the product is not adequate to withstand occlusal forces.Therefore, based on the available information, a device malfunction did occur.The abutment was fractured at the threads.The reported event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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