The initial investigation was performed on the user synced glucose data on data management system (dms), which is a cloud platform for eversense systems.Based on the investigation analysis, the sensor glucose (sg) value on (b)(6) 2023 at 5:59 pm was 134 mg/dl and at 6:04 pm was 130 mg/dl.The blood glucose (bg) value was not entered into the system.The system did not assert a low glucose alert at the time of event because the sg value never went below the low glucose alert setting of 70 mg/dl.A further review of the glucose data on dms suggested that the patient was performing calibrations by entering the estimated values provided by the app (sensor glucose readings) instead of entering true finger stick bg readings.The patient was advised to not enter anything other than a true bg meter value, while calibrating.Entering values or value from the eversense cgm or another cgm, can disrupt the calibration and lead to significant deviations in the sensor readings.No further investigation was found necessary for this complaint.B4.Date of this report 29 april 2024.G3.Date received by the manufacturer? 19 jan 2024.H3.Device evaluated by manufacturer? yes.H6.Investigation findings updated to 114.H6.Investigation conclusions updated to 19.
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