Model Number 61000 |
Device Problems
Mechanical Problem (1384); Device Slipped (1584); Insufficient Information (3190)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/18/2023 |
Event Type
malfunction
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Event Description
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The customer reported that the iv pole on the optia equipment unexpectedly lowers down.No adverse event occurred and no medical intervention was required.The iv pole clamp was not installed no injury was reported for this incident and no patient was connected at the time the iv pole.Was sliding down, therefore no patient information is reasonably known.
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Manufacturer Narrative
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Investigation: a service engineer checked out the device at the customer service and revealed no visible damage.Testing the iv pole confirmed it would intermittently drop when the lock was engaged.Discovered two loose allen screws and tightening these screws securely resolved the issue.Retesting confirmed the pole moved freely when unlocked and remained stable when locked.Since the machine was placed back, a complete auto test was performed and passed successfully.Also confirmed that there is no iv pole clamp on this machine.The device serial number history report indicates no further related issues have been reported for this device.Correction: the service technician tightened both allen screws and verified proper operation of the device.Investigation is in process, a follow-up report will be provided.
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Manufacturer Narrative
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This report is being filed to provide additional information in h.6 and h.10.Corrected information is provided in h.10.Investigation: a service engineer checked out the device at the customer service and revealed no visible damage.Testing the iv pole confirmed it would intermittently drop when the lock was engaged.Discovered two loose allen screws and tightening these screws securely resolved the issue.Retesting confirmed the pole moved freely when unlocked and remained stable when locked.Since the machine was placed back, a complete auto test was performed and passed successfully.Also confirmed that there is no iv pole clamp on this machine.The device serial number history report indicates one more related issues have been reported for this device.See mdr 1722028-2024-00037.One year of service history was reviewed for this device with one further issue related to the reported condition identified.See mdr 1722028-2024-00037.Correction: the service technician tightened both allen screws and verified proper operation of the device.Root cause: a root cause assessment was performed for this complaint.The root cause was determined to be loose allen screws in iv pole.
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Event Description
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The customer reported that the iv pole on the optia equipment unexpectedly lowers down.No adverse event occurred and no medical intervention was required.The iv pole clamp was not installed no injury was reported for this incident and no patient was connected at the time the iv pole was sliding down, therefore no patient information is reasonably known.
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Search Alerts/Recalls
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