One device was received.Per visual inspection, the liquid crystal display (lcd) display was broken, the display label was damaged, quick connect was corroded.Per functional testing, the device lcd was damaged.The complaint was confirmed.The root cause was a broken lcd.It was unknown what caused it to become broken.The product's history records were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.Replaced printed circuit board (pcb), quick connect, display label, reservoir gasket, and o-rings.Performed preventative maintenance (pm) and calibration.The device passed all functional and delivery tests.
|