H10: in the previous submitted report (mfr# 9611109-2024-00040), it was incorrectly reported that error code e21 is associated to pump 3.The correct pump is patient circuit 2.A livanova field service technician was dispatched to the facility to investigate the device and could reproduce the reported issue.When opening the unit, it was found that the stirrer motor and the patient 2 pump were locked up.In order to fix the issue, patient circuit bridge, that includes the stirrer motor and patient pump 2, and the distribution board were replaced.Subsequent functional verification testing was completed without further issues and unit was returned to service.No other event of this error code (e21) has been recorded on the device since its installation in 2011 by reviewing the complaints database.Based on the collected information, it is reasonable to trace the root cause of the reported error code back to patient pump 2 and stirrer motor stuck or no longer moving freely and to a faulty distribution board.Indeed, it cannot be excluded that because of rusted/corroded/damaged motor bearings, likely due to environmental conditions, such as water infiltration, humidity, condensation, high temperatures in the stationary phase, the pumps were no longer rotating freely and required a power overload to work, which could have led to an over-current that ultimately caused damage to the distribution board.
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