It was reported that during a da vinci-assisted radical prostatectomy with lymphadenectomy surgical procedure, monopolar energy was not firing and the integrated electrosurgical generator unit (iesu) was giving error c-34.Prior to calling intuitive surgical, inc.(isi) technical support, the customer had restarted the iesu, replaced twice the monopolar cautery cable, replaced the instrument and tried another port on the iesu, but the issue was not resolved.The isi technical support engineer (tse) reviewed the live logs and identified errors c-34 pointing to a low voltage issue.The caller confirmed that there was no source of magnetic interference nearby.The tse asked the caller if the iesu was connected to a dedicated alternating current (ac) outlet.The caller stated that they had already tried another wall power socket, but the issue persisted.The tse explained that the faulty iesu needed to be replaced.The surgeon agreed to continue with using only bipolar energy.The procedure was resuming as planned with no reported injury.
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