The biomedical engineer (bme) reported the central nurses station (cns) started boot looping.Technical support (ts) walked them through the hdd troubleshooting steps for both drives, but the issue persisted.The unit would boot into bios, and then, as soon as it is about to load windows, it shuts down and reboots itself without any error messages.The bme said the cns had been in use for two months, and the issue had just started.Before the boot looping, the bme noted there was an issue where the patient tiles would turn completely blank without any comm-loss errors.No patient harm was reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.Attempt # 1: (b)(6)2023 emailed the bme for all items under the no information list.No reply was received.Attempt # 2: (b)(6)2024 emailed the bme for all items under the no information list.No reply was received.Attempt # 3: (b)(6)2024 emailed the bme for all items under the no information list.The bme replied that none of the requested information could be provided.
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