D5.Operator of device is unknown; no information has been provided to date.Device evaluation: one device was received with a broken front cover, missing water tank cap, missing standoffs behind liquid crystal display (lcd), cracked water tank cover.The reported problem was verified by visual inspection.The most probable but unconfirmed root cause was over tightening of the screw.The product's history records were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.Replaced water tank cover, printed circuit board (pcb), water tank cap, front cover.Performed preventative maintenance (pm), changed o-rings, reservoir gasket and calibrated.The device passed all functional and delivery tests.
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