Additional customer contact details: name: (b)(6).A getinge field service engineer (fse) found that a couple pins for the low level connector were broken on the front end board.Fse replaced the board (pcb,front end,rohs, pcba, exec processor and kit, display monitor to video gen board).Then fse completed all diagnostic calibrations and tests.Fse powered the unit down and started to complete the performance tests.The unit would no boot back up.He tried to reinstall the b.17 software but the executive processor board would not accept the install and then replaced the executive processor board and was able to install the b.17 software.The unit display still would not start up.Fse installed the video generator board to display kit and then he was able to finally restart the unit and completed all diagnostic, performance and safety tests.The unit was then approved for clinical use and returned to the department.The executive processor board and video generator kit are not being charged for because this could have been from the coiled cable service.Pm service order, 44564463, with checklist attached.The defective components were received for further investigation.These parts were received with a reported failure of not booting up properly.The fat performed a visual inspection and found the part to be in good condition.The fat installed the pcba, exec processor in cardiosave test fixture and tested the part to factory specifications per the cardiosave service manual part number 0070-00-0639 revision r.Confirmed this part would not boot up properly.The fat installed kit, display monitor to video gen board in cardiosave test fixture and tested the parts to factory specifications per the cardiosave service manual part number 0070-00-0639 revision r.Confirmed it would not boot up properly.Verified the reported failures but no root cause identified.Parts are obsolete and no longer able to be tested by supplier.Retaining the part in the failure analysis and testing department per procedure number 0002-07-d008 rev.Aq.The non-conformances with the returned components were confirmed.However, the root cause or the most probable root cause is impossible to define.
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