False negative result(s).Customer's analyzer is reading negative but the visual read is positive and testing on another analyzer is positive.Controls pass on the analyzer.Customer tested a patient sample and the nit read neg on the analyzer but visual read and an alternate analyzer was positive.They tested another patient sample where the nit read correctly but the leu read neg.And the visual read was positive (see picture).They have cleaned the instrument but it continues to read off.Led values are- 3152 3330 0162, 2873 2602 0162, 0330 0262 0162.
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In this follow-up report, the following information is different from the initial report as the internal investigation was completed.B4: date of this report.D9: is this device available for evaluation? g6: type of report.H2: if follow-up, what type? h6: event problem and evaluation codes.The final investigation yielded the following conclusion: final product manufacture and qc record for 200415 and the order number of the unit is f25223.1/02452340.No abnormal issue was found in manufacturing process, technical testing and quality control inspection, and the manufacturing process is complied with dmr.After got the feedback, first we checked the analyzer leds status, and found both of the leds were normal.The setup value of red led is 3152 and the actual data is 2873; the setup value of green led is 3330 and the actual data is 2602 the analyzer status was ok.Then we asked the customer to provide more information for further investigation.On jan 11, we got feedback that both control levels pass, the customer was not able to run more test nor the frequency value.So we are not sure about the root cause of this issue.The analyzer status was ok and the control levels passed.As no more information provided for further investigation, we are not sure about the root cause of this issue.
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False negative result(s).Customer's analyzer is reading negative but the visual read is positive and testing on another analyzer is positive.Controls pass on the analyzer.Customer tested a patient sample and the nit read neg on the analyzer but visual read and an alternate analyzer was positive.They tested another patient sample where the nit read correctly but the leu read neg.And the visual read was positive (see picture).They have cleaned the instrument but it continues to read off.Led values are- 3152 3330 0162, 2873 2602 0162, 0330 0262 0162.
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