The lens was returned adhered by solution to the non-serialized side of the lens case lid (lens case base not returned).Solution was dried on the lens.The optic was torn, split, cracked, and cut into two portions, typical of insertion and removal.Complaint and product history records were reviewed and documentation indicated the product met release criteria.The file indicated the use of a qualified cartridge and handpiece.The file indicated the use of a viscoelastic that is not qualified for the product combination used.The root cause for the reported complaint appears to be related to failure to follow the ifu.The file indicated the use of a viscoelastic that is not qualified for the product combination used.The ifu instructs that a company qualified delivery system and viscoelastic combination should be used.The use of an unqualified combination may cause damage to the lens and potential complications during the implantation process.The manufacturer internal reference number is: (b)(4).
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