Sections d1, d2a, d2b, d4, g1 and g4 were updated.The calibration was last performed on (b)(6) and it was acceptable.The alarm trace showed multiple alarms including calibration errors, noise errors, incubator bath water level sensor alarms, and water reservoir level too-low alarms.The fse found that the sample probe was damaged.He replaced the sample probe and performed sample probe adjustments.The fse then performed ise checks and they were successful.Precision studies were performed and they were within specifications.The customer performed qc and it was within the ranges.The cause was due to a damaged sample probe.The service actions (replacing the sample probe and performing sample probe adjustments) resolved the issue.No further issues were reported afterward.
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