Catalog Number 8065751050 |
Device Problems
Break (1069); Energy Output Problem (1431); Device Handling Problem (3265)
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Patient Problem
Insufficient Information (4580)
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Event Date 01/01/2024 |
Event Type
malfunction
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Manufacturer Narrative
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Investigation including root cause analysis is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.The manufacturer internal reference number is: (b)(4).
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Event Description
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A healthcare professional reported that ophthalmic systems exhibited laser indirect ophthalmoscope poor performance.Customer has unscrewed the light guide.Replace light guide and recalibrate.Patient and procedure details were not reported.No patient harm was reported.
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Manufacturer Narrative
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Additional information is provided in sections " b.5 and h.6.The manufacturer internal reference number is:(b)(4).
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Event Description
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Additional information was received and stated that device was stored incorrectly and cable broken.
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Manufacturer Narrative
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The company representative was able to replicate the reported event.The nonconforming fiber was replaced to address the issue.The system was tested and found to meet product specifications.In a follow up phone call with the customer revealed the cable damage was attributed to a ¿user error- due to the device being stored incorrectly.¿ specific product identifiers (serial number) were not provided and could not be determined at this time.However, all device history records are reviewed prior to product release to ensure the product was manufactured in compliance with the device master record and meets release criteria.A review for complaints reported against this serial number cannot be performed as the serial number is unknown.The root cause of the reported event is attributed to broken cable due to storage method.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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Search Alerts/Recalls
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