File a 30-day mdr.An assessment was conducted.The event is still considered reportable under fda's regulation a clinical investigation was performed.We are submitting this report as part of due diligence.It is not unreasonable to consider that the customer's preexisting allergies and previous diagnosis of the flu may be contributing factors to their current congestion and phlegm.In addition it is important to note that the customer did not follow our instructions for use (ifu) on proper handwashing maintenance.The customer was offered a return but does not wish to discontinue use of the device.
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