Philips has investigated this complaint.According to additional information, the procedure was completed by attaching the cover temporarily with an adhesive tape.There was no harm to the patient.The customer connected with philips remote service engineer (rse) , and it was reported that the cover fell off during examination.Review of system log file could not confirm the malfunction.The philips engineer has advised to act at their own risk to the customer until the replacement.The replacement for the damaged cover has been performed in another work order.After which, the system was returned to use in good working order.The codes were updated based on the investigation outcome.Evaluation method code was corrected.
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