Catalog Number 09P68-01 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/12/2024 |
Event Type
malfunction
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Manufacturer Narrative
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An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Event Description
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The customer observed falsely depressed platelet results generated on the alinity hq processing module.The customer stated that since updating to version 5.0 software, the alinity hq processing module has had a problem reading macro platelets and platelet aggregates.The following data was provided: sid (b)(6) plt result instrument: 11.6, manual platelet count 63.No impact to patient management was reported.
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Manufacturer Narrative
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Scatterplot images and manual results for plt were submitted by the customer.The baso results presented in this ticket were all within the typical normal range.The shift of baso could not be characterized by the data presented.Rdw baseline was not provided so rdw shift could not be determined.The plt results in the table showed discrepancies in plt results between the alinity hq and manual count.The review of the smears did not identify any plt clumps nor any large plts.Rbcs appeared flat without typical biconcave shape.Target cells were spotted.A review of all complaints associated with the alinity hq (list number 09p68-01) and a review of complaint trends for the list number was performed.The review did not identify any trends or abnormal complaint activity.Additionally, labeling was reviewed and adequately addressed the issue under review.Based on the investigation, no deficiency was identified.
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Search Alerts/Recalls
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