Zimmer biomet complaint number (b)(4).Zimvie received one (1) unknown zimmer abutment for evaluation.Visual evaluation was performed, hex of the abutment hex was found fractured inside the returned implant.Dhr, sterilization, and complaint history review could not be performed, as the subject lot number associated with the [unknown biomet abutment] is not available.Zimvie quality management system (qms) has controls in place to prevent the distribution of non-conforming product and ensure the product is within specifications.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was material selection of the product is not adequate to withstand occlusal forces therefore, based on the available information, device malfunction did occur.The abutment hex was found fractured inside the returned implant.The event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
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