Zimmer biomet complaint number (b)(4).Zimvie received one (1) portion of the unknown biomet screw for evaluation.Visual evaluation of the as returned device identified the fractured fragment stuck inside the implant.Functional testing to recreate the reported event could not be performed due to the nature of the device & event.Dhr, sterilization, and complaint history review could not be performed, as the subject lot number associated with the unknown biomet screw is not available.Zimvie quality management system (qms) has controls in place to prevent the distribution of non-conforming product and ensure the product is within specifications.Based on the investigation and risk management file review, the most likely root causes determined from the investigation are external factors (patient¿s condition.) therefore, based on the available information, device malfunction did occur.The event was confirmed with all the available information.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
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