The bec customer technical specialist (cts) assisted with the customer's reported issue via telephone.The cts, through remote desktop sharing (rds), confirmed that the sample of tube id (b)(6) was analyzed on 17-jan-2024 at 5:57:29 p.M.: the rbc value was 4.665 and hgb value was 13.59, both results were considered erroneous.The erroneous results were released to the physician.Based on the information reported by the customer, there was an interval of 16 hours from the time the results were initially released to when the physician called the laboratory questioning the results.The patient sample was then rerun 18.75 hours after the initial run.The blood sample analyzed on 17-jan-2024, was analyzed on the instrument in manual mode.Based on the values of the erroneous results, the cts suspects poor agitation or non-agitation of the blood tube before running.Bec internal identifier - (b)(4).
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