D5.Other operator of device: operator of device is unknown.D9 - date returned to mfg; 01/23/2024.Investigation summary: the affected device returned for investigation was in good physical condition, with no obvious damage present.Water was placed in the water tank, the attached disposable temperature was checked, and the line cord was plugged into the outlet and connected to the electrical analyzer and turned on.However, the customer's reported event could not be replicated; the device passed all electrical and functional testing.As such, the complaint could not be duplicated or confirmed, and a root cause was not found.A review of the device history record (dhr) shows there were no observations or nonconformities recorded during manufacture to suggest an issue of this nature would occur with this lot of products.Calibration of the device and preventative maintenance were performed.
|