The reported complaint of the display of the autopulse platform (sn)(b)(6) is shorting and cutting out was not confirmed during review of the archive data or functional testing.The autopulse platform powers on and passed functional testing without any fault or error, performing as intended.During visual inspection, cracks were observed in the top cover and front and bottom enclosure, and the udi label was damaged.The observed physical damages were unrelated to the reported complaint and appeared to be the characteristics of user mishandling.The top cover, front and bottom enclosures, and udi label were replaced to address the damages.Also unrelated to the reported complaint, a sticky clutch was found.The impact of a sticky clutch was not severe enough to make the platform non-functional.The cause for the sticky clutch could be due to normal wear and tear.The autopulse platform was manufactured in 2018 and is 6 years old, past its expected serviceable life of 5 years.The clutch plate was deburred to address the observed problem.Upon review of the archive data , multiple user advisory (ua) 12 (lifeband not present) error messages were observed, unrelated to the reported complaint.The autopulse platform passed the initial functional testing without fault or error.The customer reported complaint was not reproduced.The (ua) 12 observed in the archive was also not reproduced.The reset switch was within specification.The (ua) 12 was most likely due to no clip or lifeband being present at the time of power up.User advisory is a clearable error message and is designed into the platform to alert the operator that autopulse has detected one of several conditions.Per the battery hangtag - advisory codes description and action, user advisory 12 is an indication that the autopulse has detected that the lifeband is not properly installed.The recommended actions to take for this type of user advisory are: ensure that the band clip (underneath the device) is properly seated in the drive shaft can freely rotate after insertion.Following service, the autopulse platform passed run-in test without any fault or error.The autopulse platform passed the final testing without any fault or error.
|