The field service engineer performed an evaluation and reported that the damage on the insulating tip at the distal end of the casing and small indentations in the casing of the tube.A review of the device history record found no deviations that could have caused or contributed to the reported issue.The device met all specifications at the time of shipment.It has been over 2 years since the subject device was manufactured.Based on the results of the legal manufacturer¿s investigation, the cause of the broken ceramic tip was likely due to - thermo-mechanical fatigue, wear and tear, improper handling (impact, shock).Cracks on the insulation material are mostly not visible, making visual inspection difficult.However, a definitive root cause could not be determined.This issue is addressed in the instructions for use (ifu): infection control risk: properly reprocess the product before first and each subsequent use following the instructions in this manual and in the system guide endoscopy.Improper and/or incomplete reprocessing can cause infection of the patient and/or medical personnel.4.1 inspection and testing inspecting the product: visually inspect the product.For: n corrosion, dents, scratches ceramic insulation at distal end: visually inspect the ceramic insulation at the sheath¿s distal end before each use.Do not use the instrument in case of damage (e.G.Cracks, fractures).Damaged product: if the product is damaged or does not function properly, contact an olympus representative or an authorized service center.¿ the device was not returned to olympus for evaluation.Per the legal manufacturer, these other device issues identified by service have no potential to cause or contribute to death or serious injury if the malfunctions were to recur.Olympus will continue to monitor field performance for this device.
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