Event verbatim [preferred term] (related symptoms if any separated by commas) blood glucose value of 500mg/dl for two days [blood glucose increased].Novopen echo plus pen is stuck [device mechanical issue].No insulin is coming out [device failure].Case description: this serious spontaneous case from spain was reported by a pharmacist as "blood glucose value of 500mg/dl for two days(blood glucose increased)" with an unspecified onset date, "novopen echo plus pen is stuck(device mechanical jam)" with an unspecified onset date, "no insulin is coming out(device failure)" with an unspecified onset date, and concerned a 61 years old female patient who was treated with novopen echo plus (insulin delivery device) from unknown start date for "device therapy", fiasp (insulin aspart) (dose, frequency & route used-unk) from unknown start date for "product used for unknown indication", patient's height, weight and body mass index not reported medical history was not provided.On an unknown date, patient had a blood glucose (blood glucose) value of 500mg/dl for two days, as the novopen echo plus pen was stuck and no insulin (fiasp penfill) was coming out.The patient tried changing three different cartridges, as well as the needles and insulin still did not come out.It was reported that the patient will take the pen to the pharmacy for collection and replacement batch numbers: novopen echo plus: mvg6j36, fiasp: requested.Action taken to novopen echo plus was not reported.Action taken to fiasp was not reported.The outcome for the event "blood glucose value of 500mg/dl for two days(blood glucose increased)" was not reported.The outcome for the event "novopen echo plus pen is stuck(device mechanical jam)" was not reported.The outcome for the event "no insulin is coming out(device failure)" was not reported.Reporter comment: recibimos llamada de paciente, indica que lleva dos días con un valor de glucemia de 500 mg/dl, ya que la pluma novopen echo plus está atascada y no sale insulina (fiasp penfill).Ha probado a cambiar tres cartuchos diferentes, así como las agujas y la insulina sigue sin salir.Insulina: fiasp penfill.Número do lote: mvg6j36, id: penaamdax.La paciente llevará la pluma a la farmacia para su recogida y reposición.Paciente es una mujer, 61 años, león.
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