Philips has investigated this complaint.According to the additional information collected, the issue occurred during a coronary diagnosis procedure and it was completed as planned.The philips field service engineer (fse) inspected the system onsite and confirmed that the shutters were not available and the fluoroscopy was not possible.Review of the log file didn't confirm the reported issue.It was identified that the ceiling mount protection plate and the arm were interfering, and the cover was about to come off.The fse checked and found that the cover of the ceiling mount protector had come off due to the collision.The fse reinstalled the cover that came off to resolve the issue.After the repair, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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