Arjo was informed that the patient was admitted to the hospital on (b)(6) 2022 with serious pressure injury.The patient was assessed on admission as at high risk of pressure injury development.The prevention and treatment of pressure ulcers/injuries: clinical practice guideline states: ¿risk assessment is an essential component of clinical practice that aims to identify individuals who are susceptible to pressure injury development, in order to plan and implement care that addresses the individual¿s risks.Skin assessment is crucial in pressure injury prevention because skin status is a significant risk factor for pressure injury development¿.On (b)(6) 2023 the patient developed stage 4 pressure injury to right buttock.According to the maxxair ets instruction for use (ifu 310115-ah rev 3) "skin care ¿ monitor skin conditions regularly and consider adjunct or alternative therapies for high acuity patients.Give extra attention to skin over any raised side bolster and to any other possible pressure points and locations where moisture or incontinence may occur or collect.Early intervention may be essential to preventing skin breakdown." the customer stated that their internal protocol concerning pressure injury treatment was followed.Moreover, when new pressure injury developed, the customer reacted according to the maxxair ets ifu and provided alternative therapy.The patient was placed on citadel c200 system and his condition improved.Ifu states that maxxair ets mattress is indicated for prevention and treatment of pressure ulcers.However, mattress represent one aspect of a pressure ulcer management strategy.The prevention and treatment of pressure ulcers/injuries: clinical practice guideline indicates ¿five areas of care (nutrition, repositioning and early mobilization, heel pressure injuries, support surfaces and device related pressure injuries) that are important in both prevention and treatment of pressure injuries.¿ although the customer reported that the mattress was malfunctioning, it was not confirmed by the system inspection.Thus, we concluded that the patient outcome was not related to the arjo product.The most probable root cause of the patient¿s outcome was the patient¿s susceptibility to the pressure injury development what is confirmed by the presence of pre-existing pressure injury and the assessment on admission to the hospital.To sum up, the involved device did not malfunctioned thus we concluded that the mattress itself has not caused the patient¿s pressure injury development.We believe that the most probable root cause of the patient¿s outcome was the fact that the patient was at high risk of pressure injury development.The customer followed the ifu and provided alternative therapy when the patient developed new pressure injury.The patient was placed on citadel c200 system and his condition improved.The device was used for a patient treatment when he developed serious pressure injury, therefore it played a role in the event.Although the customer stated that the mattress was malfunctioning, it was not confirmed by the device inspection.The complaint was assessed as reportable due to the customer statement indicating development of serious pressure injury.
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