The device was returned to olympus for evaluation.The evaluation was unable to duplicate the customers allegation on the multiple error codes.Additionally, the evaluation found the front panel was damaged; the outer socket of the neutral had a major crack; the pictures of the front panel was damaged, and the old software need upgrade.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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It was reported, the endoeye hd ii had multiple errors - error code 433, error code 140, error code 202, error 671 error code 486, mode selection error 140.There were no reports of patient harm.
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