Patient services (pss) received call from patient rep in regards to the patients therapy.The caller stated that the patient was implanted with the percept pc around (b)(6) 2021.The caller stated that prior to seeing the neuro specialist at (b)(6), the doctors did not know what was wrong with the patient and several of them stated she did not have parkinson.When they saw the specialist they did diagnose the patient with parkinson's.The healthcare provider (hcp) prescribed the patient with sinemet, and the patients symptom's resolved immediately.The caller stated the patient never had much of a tremor, and felt the symptoms ( shaking trembling ) more inside.The caller stated that the patient then saw another hcp ( did not name) and that's when the patient decided to have the implantable neurostimulator (ins) implanted.The caller stated after the surgery, that's when the patient really started plummeting into the parkinson's symptom's.The caller stated that the patient is apart of the 40% of patients that experience psychosis and delusions.The caller stated that when the patient went in for programming , they were given two different groups ( a , b) with different permeameters.The caller stated that four or five months after the ins had been turned on the patient went into a severe depression.The caller stated that during the 4-5 months they would experiment with the different settings/programming that fit the patient the best.The caller stated that when they changed the patients group they weren't having any symptom's of depression, but then would become angry/aggravated.The caller stated that the patient started to experience symptom's of nausea and their legs being heavy, so they decided to change the patient back to the other group.The caller stated when they changed back to the other group, the patient would become depressed again.The caller stated they would experiment with between the patients two groups ,and within hours could see the patient go from depression versus hyper/manic/aggression.The caller stated they believe the dbs is causing problems with the patients emotions.The caller stated that after weeks they decided to turn the ins off and the patient returned to being fairly normal.The caller stated at that time the dbs did not help the patient because the patient did not have a tremor and not much dyskinesia.The caller stated that they informed a nurse practioner (np) of the issues with the patients emotions, and the np told them to keep the ins turned off.The caller stated that the patient mainly follows up with the np.The caller stated that they saw the neuro specialist last march at (b)(6) and informed them the dbs had been off for the last year and half at the recommendation of the np.After the caller reported the same symptoms to the hcp, the hcp ordered an mri for lead placement.The hcp stated that the mri showed nothing was wrong, and the leads had not moved.The caller stated that nothing was wrong with the dbs, and was told by the hcp to leave the dbs off.The caller stated that now the patient cannot walk very well and wanted to try to turn the dbs back on.The caller stated that this week they turned the dbs on , and turned the patient on to group b.The caller stated that after they turned the dbs on the first day, the patient was walking around the house pretty decently.The caller said by the second day, the patient was starting to experience the depressive symptoms again.The caller stated they turned the dbs off again and two days later the patient was back to normal.The caller stated that they decided to turn the dbs on again but to group a.The caller stated the next day the patient crashed all day with her parkinson's and had to turn the dbs off again.Patient services (pss) redirected the patient to the hcp again to further assist with programming.Pss encouraged the caller to have the hcp invite the reps to the appointment to assist with programming.The caller stated that the patient has not had any additional dbs programming since the initial programming session when the patient was first implanted.
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