A united states (us) customer contacted a siemens customer care center (ccc) and reported that smoke potentially emitted from the atellica im 1300 analyzer.The customer subsequently powered off the analyzer.This report is being filed in an abundance of caution as the customer was unsure whether smoke or dust emitted from the analyzer.A siemens customer service engineer (cse) was dispatched to the customer¿s site.During the visit, the cse inspected analyzer, replaced wash ring heater assembly, rebooted the analyzer, and determined that the instrument temperature was within acceptable range.Then, the customer ran quality control (qc), which recovered acceptably.The instrument is performing according to specifications.No further evaluation of the device is required.
|
The customer indicated that smoke or dust emitted from an atellica im 1300 analyzer.They were unsure if it was smoke or dust and stated that the top of the analyzer was hot.Hence, this report was filed in an abundance of caution.The customer subsequently powered off the analyzer.There are no known reports of injury, impact to patient testing, or adverse health consequences due to the incident.
|