The complaint evaluation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, in-house testing of alinity i total psa, reagent, lot number 53642fn00.A review of tracking and trending data did not identify any related trends for the product for the issue.Return testing was not completed as returns were not available.In-house testing was performed with a retained kit of lot 53642fn00.All specifications were met indicating the lot is performing acceptably.Device history record review of lot 53642fn00 did not show any potential non-conformances, or deviations.A labelling was reviewed and found to adequately address the issue.Based on the investigation, no systemic issue or deficiency of the alinity i total psa assay, lot number 53642fn00 was identified.
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