1.Could you confirm the lot/serial number of the defective product? (b)(6).2.Could you indicate the date of the event? 24/12/2023.3.Please confirm the number of products affected: (b)(4).4.Have there been any consequences for patients (serious injury, medical intervention, change in treatment needed)? there were no consequences impacting the patient.The various breakages that have occurred on this type of device have just caused a loss of time to replace a new extension and inject with a lower pressure.5.Please also let us know the full pick-up address, contact name and number, service name, floor number and any other additional details (pick up at reception, goods in the yard, etc.) and we will schedule a sample pick-up request for you using the tnt carrier.You can pick up the offending devices from monday to friday from 8 a.M.To 2:30 p.M.At the (b)(6).If there is a problem at the time of pick-up, you can contact me on (b)(6).Carriers will be able to pick up the boxes at the reception docks.Could you please explain in detail "the fitting has come loose during injection" indicating whether the connecting device has come loose or whether it is a connection problem with another set/product? ans: the luer lock connector came loose from its tubing during the injection procedure for an injectable drug (scanner service).Could you please provide a photo of the product connector and circle/underline the location where the "fitting came off"? follow up 3: on (b)(6) 2024.Could you please send us the photo of the product connector and circle/underline the place where the "connector came off" as our system does not support this photo file extension.Can you confirm whether the product is contaminated with blood or cytotoxic drugs? customer response received on (b)(6) 2024.The drug injected at the time of the problem was a contrast agent.There was no cytotoxic contamination.The care teams do not remember whether there was any blood contamination.Several cases of "unsoldering" occurred with this batch.However, the radio handlers rinsed the tubing before sending it to the pharmacy.
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