Date of event and d5:operator of device are unknown, no information has been provided to date.Device evaluation: one device was received for investigation.During visual inspection the device was observed to have a damaged display, missing reflux plug, enclosure with multiple scrapes and nicks, pole clamp with a damaged, non-conforming handle, quick connect corroded, water tank cover cracked, outdated circuit board and power supply.The reported issue was confirmed when the device line cord was found to have a small cut in the line, exposing wires.The investigation determined this condition would have resulted in the reported power issue.However, no root cause was established for this condition.The product's history records were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.Due to the age of the device, it has been deemed beyond economical repair and will be decommissioned.
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