H4 manufacturing date ¿ added.D4 expiration date - added.D4 lot # - corrected from 528636 to 0000528636.There are controls in the manufacturing process to ensure the product met specifications upon release.The visual and functional inspections were not performed due to the device was not returned.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.The reported complaint was unable to be confirmed and it cannot be confirmed if the device met specification, as the device was not returned.It was reported that when removed from the dispenser coil, the tip was peeled off.Additional information provided by the customer indicated that it was the hydrophilic coating that was peeled off.It is probable that the hydrophilic coating was damaged during removal from the dispenser hoop, as this coating would have been hydrated and activated in the hoop prior to removal, however this cannot be definitively determined.The device was not returned for analysis, and a review of all information fails to indicate an assignable cause for the reported event ¿hydrophilic coating peeling', therefore an assignable cause of undeterminable will be assigned to this complaint.
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