The product investigation was completed.Device evaluation details: the device was returned to biosense webster (bwi) for evaluation.A visual inspection and magnetic sensor functionality test of the returned device were performed in accordance with bwi procedures.Visual analysis revealed reddish material inside the pebax and a hole in it.A magnetic sensor functionality test was performed, and the device was visualized and recognized correctly; no magnetic issues were observed.Even though no recognition-related issues were observed during the test, the event described by the customer was confirmed as the functionality of the device is compromised by the damage found in the pebax and the reddish material observed inside of it.A root cause for the reported issue could not be conclusively determined; however, it may be related to the handling of the device outside the manufacturing facilities.All units are inspected prior to leaving the facility as there are functional tests and inspections at control points based on the process flow diagram (pfd) per its part number to avoid this type of damage from leaving the facility.A manufacturing record evaluation was performed for the finished device 31164092m, and no internal action was found during the review.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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