One device was received.Per visual inspection, there was a crack in the circulating water tank cover.No abnormality was found in the ac power cord externally.Per functional testing, the power cord was about to break internally, and the main unit would not turn on.The complaint was confirmed.The root cause was a faulty power cord.Due to the age of the device, it was the most probable that the power cord had been subjected to strain due to use.The product's history records were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.Replaced the ac power cord, tank cover and gasket.The device passed all functional tests after repair.
|