Philips has investigated this complaint.According to additional information collected, the system was in clinical use when the issue was identified, and the procedure was aborted and completed after moving the patient to another room.No patient harm was reported.A philips field service engineer (fse) examined the system onsite and confirmed that the structural issue - one of the support beams has collided and is damaged.Upon functional testing fse found that the cause of the issue was due to the lead shield and light not being in the correct place.So, when the radiographer moved the beam, it collided with the lead shield.To resolve the issue fse replaced the beam.After the replacement, the system returned to use in good working order.The codes were updated based on the investigation outcome.
|