Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.H3, h4, h6: service and repair evaluation: the customer reported that on (b)(6) 2023, the 387.337, synframe half ring has a screw that was stripped and no longer holds the two halves together.The repair technician reported that device failed the etch clarity and correctness.Etch unreadable is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is etch unreadable.The item will be forwarded to customer quality.The evaluation was confirmed.Device history review (dhr): the device lot number is unknown, therefore a device history review could not be performed.If the lot/serial number becomes available, the record will be re-assessed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on december 10, 2023, the synframe half ring had a screw that was stripped and no longer holds the two halves together.The damaged product was reported after sterilization.There was no patient involvement.It was noted that upon the product return, there were two involved synframe half rings.This report involves one synframe half ring.This is report 2 of 2 for (b)(4).
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