Pr (b)(4) follow up for device evaluation.It was reported there was no print.To aid in the investigation, one sample in an opened packaging blister and one photo was provided for evaluation by our quality team.A visual inspection was performed, and the syringe barrel has defective scale printing.No other defects or imperfections were observed.The photo provided shows the sample received.This defect could occur if there was a jam during the syringe barrel printing process.A device history record review was completed for provided material number 302832, lot 3139681.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.There were no related quality notifications.All processes and final inspections complied with specification requirements.Verification of the syringe barrel printing process was performed.The settings were correct, and the flow of product was good.Based on the investigation and with the returned sample analysis the symptom reported by the customer is confirmed.
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