H10: internal complaint reference number: (b)(4).H3:, h6: the reported device was received for evaluation.A visual inspection of the returned device found that it is not in its original packaging.The insertion device was returned without the anchor and suture strings.The distal end of the insertion shaft is fractured away from the body of the shaft and the shaft is slightly bent.The proximal end of the handle shows deformation of the plastic.These findings have been determined to be related to the reported event.A functional evaluation could not be performed due to the condition in which the device was received.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specifications upon release for distribution.A complaint history review found similar reported events.A risk management review found that the reported failures and/or harms were documented appropriately, and there were no indications to suggest the anticipated risk is not adequate.The root cause of the reported events has been associated with unintended use of the device.Factors that could have contributed to the failures include excessive force on the device, excessive torque on the device, attempted correction of a damaged device, off-axis insertion, improper preparation of the insertion site, or an inadvertent impact event inconsistent with normal use.No containment or corrective actions are recommended at this time.
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