Other operator of device: operator of device is unknown.Investigation summary: the affected device was received for evaluation and was visually inspected.The front cover was scratched and nicked, the pole clamp was discolored and worn, the line cord was faded and worn, the quick connect was corroded, and the led was missing a light.The tank was then filled with water, the temp check disposable was attached, the line cord was plugged in, and the power switch was turned on.The customer's indicated failure was not replicated, as the device powered on, though the pump did not circulate.No root cause could be determined as the failure could not be replicated.No action was taken due to the condition of the device.It was deemed beyond economical repair and will be scrapped.A review of the device history record (dhr) shows there were no observations or nonconformities recorded during manufacture to suggest an issue of this nature would occur with this lot of products.
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