Three attempts were performed to obtain additional information, but no response was received from the customer.This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, and because the phenomenon was not duplicated during device evaluation, the root cause of the phenomenon could not be identified.It is likely the event occurred because the internal biopsy channel was slightly squeezed.However, a definitive root cause could not be determined.User can detect the suggested event by handling device in accordance with the following instructions for use (ifu).Operation manual_ "preparation and inspection"_ inspection of the instrument channel and forceps elevator "confirm that the forceps elevator is lowered, then insert the endotherapy accessory through the biopsy valve"."confirm that the endotherapy accessory extends smoothly from the distal end.Also, make sure that no foreign objects come out of the distal end".Olympus will continue to monitor field performance for this device.
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