On january 20th, 2024, senseonics was made aware of an incident where the patient complained that transmitter becomes very hot during charging.Additionally, the patient complained that the transmitter is not charging despite trying with two different sets of charging components.To further investigate the complaint, the return material authorization (rma) was issued for the transmitter replacement.This incident did not result in any adverse events.
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The patient complained that transmitter becomes very hot during charging.The transmitter was requested to return back for further investigation.Investigation of the returned transmitter found that battery capacity was acceptable, but the circuit board was found to have defective diode (d3) and charger chip (u3) which causes the transmitter to dissipate more heat than expected.No further investigation was found necessary for this complaint.As part of resolution, the patient was given a new transmitter.B4.Date of this report updated to 18 april 2024.G3.Date received by manufacturer updated to 17 april 2024.H3.Device evaluated by manufacturer? yes.H6.Type of investigation updated to 10.H6 investigation findings updated to 120.H6.Investigation conclusions updated to 4307.
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