The used lens appeared to be replaced into the associated company cartridge for return shipment inside the lens carton.Viscoelastic was observed on the lens.The lens was placed posterior surface up and located halfway into the loading area.The leading haptic was extended.The trailing haptic was folded onto the anterior surface of the optic and adhered in dried viscoelastic.There was no damage observed to the associated cartridge.Both wings display evidence of handpiece use.Product history records were reviewed, and documentation indicated the product met release criteria.All listed associated products were qualified for use with the lens.The root cause cannot be determined for the reported complaint of "didn't eject properly, in and out".It is unknown what the customer meant by "didn't eject properly".The lens was returned replaced halfway into the loading area of the associated used cartridge.No damage was observed to the cartridge.Due to the method of return, no further determination can be made.+ the completed questionnaire indicated that in the surgeon's opinion, the product did not cause or contribute to the event.The root cause per the surgeon was unknown.Information was provided that the company lens was removed and replaced with the same model lens.The manufacturer internal reference number is: (b)(4).
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