Could cause an interruption in therapy and hypoxia.The issue described in the customer complaint most closely aligns with risk id "r5" a potential cause of hazard being " disconnect/unable to connect to o2 source " severity = 8/10, occurrence = 2, therefore rpn = 16 per rma-20017c rev 7-oxygen tubing and accessories product risk analysis.Given the complaint history review, there was one complaint about a similar issue reported in the 24 months that preceded the complaint report date.Per table 1a of the risk determination chart (ref-20001-c1 rev 1), a severity rating of 8/10 (serious) and an occurrence level of "improbable" results in a "low" risk with a "capa optional".Therefore, no capa is required.Reviewed sop-20021-c1 rev 1 in order to determine if an hhe was triggered.None of the triggers listed applied to this complaint.Therefore, an hhe is not required.
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