Patient was implanted with the nalu spinal cord stimulator system on (b)(6) 2020.In (b)(6) 2023 the patient met with a nalu representative for a standard reprogramming session, however the patient was unable to feel paresthesia in the area of desired coverage and was unable to obtain sufficient pain relief.Imaging was requested to verify position and placement of the implanted devices.After the reprogramming session the patient became unresponsive to communication from nalu personnel and no imaging was completed.In december 2023 the firm was notified that the patient was scheduled for surgical intervention, however no reason was provided and patient remained unresponsive to communication.A nalu representative met with the patient on (b)(6) 2024 at which time the patient expressed no longer wishing to utilize an external device.On (b)(6) 2024 the nalu system was explanted and replaced with a fully implantable competitor system.
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Patient had the nalu system in place for more than two years before being explanted and a review of records found no history of any previous incidents or complaints related to this patient.Imaging was not completed prior to the system being explanted, unable to confirm the placement of the implanted components, unable to confirm presence or absence of damage to the components.Patient became unresponsive to communication from the firm.The firm is unable to fully establish the cause of the loss of pain relief due to lack of evidence and poor communication.
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