Philips investigated this complaint.According to the additional information collected, the system was in clinical use when the issue occurred.The planned non-emergency coronary treatment procedure was finished as planned.A philips field service engineer (fse) visited the site and confirmed that a screw from one of the hinges of the kenex ceiling mounted radiation shield arm had become loose overtime and fell out and was set aside.The plastic arm covers had remained in place, but a gap had appeared requiring adjustment.The fse solved the issue by screwing the screw back into the hinge and re-adjusting the arm covers.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.The reported issue is regarding a screw that came loose overtime and fell out of one of the hinges from the kenex ceiling mounted radiation shield arm.Based on the investigation results, philips concludes that the complaint is not reportable.The codes were updated based on the investigation outcome.
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