It was reported that during a procedure, it was noticed that the sterile packaging of the implant was open.The surgeon was able to complete the surgery with another implant.This event is related to a malfunction that could potentially lead to a sterility issue/serious injury.However, no patient harm or further outcome was reported.Due diligence is in progress for this complaint; no further additional information or product has been received.
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(b)(4).This follow-up report is being submitted to relay additional information.The following sections were updated: b4, b5, d9, g3, g6, h2, h3, h6, h11.The device was returned with the product carton and tyvek lid already open.Removed the cavity from the product carton and took the vacuum sealed poly pouch out of the cavity.The vacuum seal was intact.Was able to shake the vacuum sealed poly pouch in several directions and the tibial tray did not move.As per complaint investigation file, this complaint is processed as a limited investigation.Limited investigations do not need to have the raw material certificate, sterilization certificate, complaint history, product hold/field action pulled and reviewed.Also, a review of the risk management file has not been completed as the product is considered unrelated to the reported event.Complaints are monitored per complaint trending process.The root cause of the reported issue is unrelated to the zimmer biomet medical device.If any further information is found which would change or alter any conclusions or information, a supplemental report will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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