Reader (b)(6) has been returned and investigated.Visual inspection has been performed on the returned reader and a damaged usb port was observed.Visual inspection was performed on the returned usb/charging cable and no issues were observed.Successful testing was performed on the returned charging cable.A visual inspection was also performed on the power adapter and no issues were observed.The current of the power adapter was measured and the voltage was within specification, and therefore it passed testing.The reader was sent for further investigation and was de-cased.The reader was placed in a text fixture to download log, however it was unsuccessful.Therefore, the issue is not confirmed due to a use.An extended investigation has also been performed for the reported complaint and it has been determined that there was no indication that the product did not meet specification.Dhrs (device history record) for the libre reader and kit pack for verification of correct cable and adapter were reviewed and the dhrs showed the libre reader passed all tests prior to release and the correct cable and adapter were part of the kit pack.All pertinent information available to abbott diabetes care has been submitted.
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A customer reported a fast-draining battery issue with the adc device.The customer had no symptoms, however, required an insulin injection (dose/type unknown) administered by the healthcare professional for treatment.No further treatment was required.There was no report of death or permanent impairment associated with this event.
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