Our quality engineer inspected the 4 photos submitted for evaluation.The reported issue of leakage was confirmed upon inspection of the sample photos.Analysis of the sample photos showed that there were cracks on the samples, resulting in leakage.Cracking of the housing and rotating nut may occur during the manufacturing process or during clinical application.As the device had been opened, it could not be determined with certainty whether the damage originated during manufacturing or use of the device.A review of our risk management documentation was performed and indicates that the potential risk of the reported event was assessed appropriately.Production records were reviewed, and this batch meets our manufacturing specification requirements.We appreciate you taking the time to bring this observation to our attention.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for identification of emerging trends.We regret any inconveniences this incident may have caused you and your facility.
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