RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Failure to Charge (1085)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/02/2024 |
Event Type
malfunction
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Event Description
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Philips received a complaint by the biomedical engineer (bme) on the v60 indicating that the power supply was installed, but the battery was not charging.It was reported that there was no patient involvement at the time the issue was discovered.The v60 was removed from service.The biomedical engineer (bme) called technical support to report that the power supply was installed, but the battery was not charging.The bme also stated that the battery was approximately at 9 volts.The remote service engineer (rse) advised the bme to charge the device for 48 hours, and if the device failed to charge, the rse recommended that the bme should order a replacement battery.The bme informed the rse that the battery is approximately 4 years old, and the rse advised the bme that the battery may have been depleted to a level that it will not recover or function.The rse also provided the bme with the part number for the replacement battery for repair.Resolution and disposition are pending.
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Manufacturer Narrative
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H10: per good faith effort (gfe) response, the bme confirmed that the battery was not working as it failed to charge and showed under 10 volts in the service screen.A replacement battery was ultimately ordered for repair, and after the battery replacement was performed, the bme verified that the issue was resolved.The device passed the required performance verification tests per philips standard and was returned to service.The investigation concludes that no further action is required at this time.If additional information is received, the complaint file will be reopened.
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